Question 1

Who is Wattledesk for?

Accepted Answer

Small Australian allied health clinics (occupational therapy, speech pathology, psychology and physiotherapy, roughly 3 to 10 clinicians) with a large share of NDIS work, running Cliniko. Nookal is next. Brisbane and South East Queensland first, then national.

Question 2

What does Wattledesk actually do?

Accepted Answer

It sets up and runs automation inside the clinic's own practice software: referral letters, faxes and emails into Cliniko with the intake form and booking link sent; NDIS sessions mapped to the right line items and listed before the 90-day claim limit; invoice problems flagged before they reach a plan manager.

Question 3

Does software submit NDIS claims or change invoices?

Accepted Answer

No. Software drafts and checks; a person at the clinic reviews and submits every claim, and no invoice is created or changed by software. Patients only receive message templates the clinic has approved.

Question 4

How is it priced?

Accepted Answer

Fixed scope and fixed price: a one-off set-up fee and a monthly fee per offer, in AUD. Never hourly, and never a percentage of what's recovered.

Question 5

What is the NDIS 90-day claim limit?

Accepted Answer

From 1 December 2026, supports under a participant's plan must be claimed within 90 days, down from 2 years (National Disability Insurance Scheme Amendment (Securing the NDIS for Future Generations) Act 2026; Department of Health, Disability and Ageing, About the changes to the NDIS).

Question 6

Where is the data kept?

Accepted Answer

Everything Wattledesk hosts runs in Australia (Sydney), including the AI. The free leak check runs entirely in the clinic's browser; nothing is uploaded.

Question 7

How do I get started?

Accepted Answer

Try the free leak check on your own Cliniko exports, or fill in the two-minute form on the site. Replies come by email; there's no sales call unless you ask for one.